Terms & Conditions

DEFINITIONS:

IN THE FOLLOWING CONDITIONS THE WORD “CUSTOMER” SHALL MEAN THE PERSON ENGAGING THE SERVICES OF G2X t/a samedaycourier.today

THE WORD” CONSIGNOR” SHALL MEAN THE PERSON DESPATCHING THE ITEM TO BE CARRIED.

THE WORD” CONSIGNEE” SHALL MEAN THE PERSON SAID TO BE RECEIVING THE ITEMS.

THE WORD “GOODS” OR “FREIGHT” SHALL REFER TO THE ITEMS CARRIED BY G2X OR ITS SUBCONTRACTORS.

“SUBCONTRACTORS” MEANS THIRD PARTIES EMPLOYED BY G2X FOR THE PURPOSES OF EXECUTING THE INSTRUCTIONS OF IT’S CUSTOMERS.

“THE CARRIER” MEANS G2X OR ITS SUBCONTRACTORS OR AGENTS.

ACCEPTANCE OF GOODS FOR CARRIAGE:

G2X IS NOT A COMMON CARRIER AND ACCEPTS GOODS FOR CARRIAGE ONLY ON THE FOLLOWING TERMS AND CONDITIONS . USE OF THE SERVICE IMPLIES ACCEPTANCE OF THESE CONDITIONS.

TITLE:

GOODS DESPATCHED BY THE CONSIGNOR SHALL BE ASSUMED TO BE THE PROPERTY OF THE CONSIGNOR OR THE CONSIGNOR IS DEEMED TO BE OWNER OF THE GOODS.

INSURANCE AND LIABILITY:

THE CUSTOMER SHALL INDEMNIFY THE CARRIER AGAINST ANY CLAIM IN EXCESS OF ITS MAXIMUM INSURED LIMIT IN RESPECT OF THESE CONDITIONS OR AGAINST ANY CLAIM OF LOSS OR DAMAGE , IN EXCESS OF ITS INSURED LIMITS OR CONDITIONS IRRESPECTIVE OF BY WHOM OR HOWEVER CAUSED.

GOODS IN TRANSIT INSURANCE IS PROVIDED BY THE CARRIER THE LEVEL OF COVER BEING £10 PER KILOGRAM OF GOODS DESPATCHED OR THE VALUE OF THE GOODS. MAXIMUM CLAIM OF £25,000.

G2X SHALL NOT BE LIABLE IN RESPECT OF ANY OF THE FOLLOWING:

A. ACTS OF GOD.

B. WAR , INVASION , CIVIL COMMOTION OR RIOT , CONFISCATION OR SEIZURE OF GOODS , DESTRUCTION OR DAMAGE TO PROPERTY BY ANY GOVERNMENT AGENT .

C. SEIZURE UNDER LEGAL PROCESS .

D. ANY CONSEQUENTIAL LOSS WHATSOEVER OR HOWEVER CAUSED .

E. ANY CLAIM NOT NOTIFIED TO THE CARRIER VERBALLY WITHIN 72 HOURS & IN WRITING WITHIN 7 DAYS OF THE CLAIM ARISING .

F ANY DEPRECIATION OR WASTAGE ARISING IN THE COURSE OF CARRIAGE OF THE GOODS .

G. UNQUALIFIED SIGNATURES ( ie ” GOODS UNCHECKED” ETC ) UPON DELIVERY .

H. GOODS WITH INSUFFICIENT OR INCORRECT PACKAGING , LABELLING OR INCORRECT DELIVERY INSTRUCTIONS .

I. ANY LOSSES DUE TO FRAUD ON THE PART OF THE CONSIGNOR OR CONSIGNEE OF THE GOODS .

THE CARRIER WILL TAKE REASONABLE CARE IN AVOIDING LOSSES DUE TO THE ABOVE CAUSES .

DELIVERY INSTRUCTIONS:

THE CONSIGNOR SHALL PROVIDE CLEAR DELIVERY INSTRUCTIONS TO THE CARRIER IN RESPECT OF:

A. THE CONSIGNOR SHALL TAKE REASONABLE CARE TO ENSURE THAT THE CORRECT DELIVERY ADDRESS IS GIVEN TO THE CARRIER – REDIRECTED CONSIGNMENTS WILL BE CHARGED AT THE APPROPRIATE RATE .

B. THE CONSIGNOR AGREES TO PAY REASONABLE CHARGES INCURRED BY THE CARRIER IN RESPECT OF WAITING TIME IN EXCESS OF FIFTEEN MINUTES FOR LOADING/UNLOADING AT POINT OF COLLECTION OR DELIVERY AT THE RATE OF FIVE POUNDS PER FIFTEEN MINUTE PERIOD. LOADING PERIODS CARRY A MAXIMUM PERIOD OF ONE HOUR AFTER SUCH TIME THE JOB WILL BE DEEMED AS CANCELLED AND WAITING TIME WILL STILL BE CHARGED TO THE CUSTOMER.

C. WHEN DESPATCHING GOODS THAT REQUIRE MECHANICAL HANDLING EQUIPMENT TO UNLOAD , THE CONSIGNOR UNDERTAKES TO ASCERTAIN THAT SUCH EQUIPMENT IS AVAILABLE AT POINT OF DELIVERY & QUALIFIED OPERATIVES WILL BE AVAILABLE TO UNLOAD SUCH FREIGHT . THE CARRIER OPERATES A ” DOOR TO DOOR ” ONLY DELIVERY SERVICE UNLESS OTHERWISE AGREED WITH ITS CUSTOMERS & IF THIS CONDITION IS VARIED THE CUSTOMER INDEMNIFIES THE CARRIER AGAINST ANY LOSSES OR DAMAGE CAUSED DURING UNLOADING THAT WOULD OTHERWISE NOT HAVE BEEN INCURRED- ANY ASSISTANCE GIVEN BY THE CARRIER IS AT THE SOLE RISK OF THE OWNER OF SUCH GOODS .

D. THE CONSIGNOR AGREES THAT THE CARRIER MAY REASONABLY OPEN OR EXAMINE ANY GOODS FOR THE PURPOSES OF DETERMINING THE RECEIVER OF THE GOODS IN THE EVENT OF DELIVERY INSTRUCTIONS BECOMING LOST OR TO DETERMINE THE SAFETY OR LEGALITY OF ANY GOODS DESPATCHED AND WHERE NECESSARY TO MAKE SAFE ANY GOODS IN DANGEROUS CONDITION .

E. WHEN THE CONSIGNEE IS NOT AT THE POINT OF DELIVERY THE CARRIER WILL CONSULT THE CUSTOMER FOR NEW INSTRUCTIONS . GOODS WILL NOT BE LEFT AT THE POINT OF DELIVERY UNLESS EITHER SIGNED FOR BY THE CONSIGNEE OR THEIR NOMINEE OR UNLESS WITH THE PRIOR

WRITTEN CONSENT OF THE CONSIGNOR AND IN THE EVENT THAT THIS IS DONE THE CARRIER SHALL NOT BE LIABLE FOR LOSSES INCURRED AS A RESULT OF LEAVING GOODS UNSIGNED FOR .

THE CUSTOMER WILL BE GIVEN THE OPTION THAT THE CARRIER WAITS AT THE ADDITIONAL CHARGE OF TWENTY POUNDS PER HOUR .

F. THE CUSTOMER AGREES TO PAY SUCH DELIVERY CHARGES AS ARE QUOTED BY G2X.

SERVICES AND PROOF OF INSTRUCTION AND AGREEMENT TO PAY SUCH CHARGES SHALL BE DEFINED AS THE NAME OF THE CUSTOMER CONTACT.

PERSONS ENGAGING THE SERVICES OF G2X ARE DEEMED TO POSSESS THE NECESSARY AUTHORITY TO COMMISSION SUCH SERVICES.

G2X OPERATES A GENERAL LIEN AGAINST THE OWNER OF PROPERTY DESPATCHED IN RESPECT OF PAYMENT FOR ITS SERVICES & MAY AGREE TO WAIVE OR VARY ANY CHARGES AT ITS SOLE DISCRETION. ANY SUCH WAIVER OR VARIATION IS WITHOUT PREJUDICE TO ITS RIGHTS & REMEDIES UNDER THIS AGREEMENT.

CHARGES:

THE CUSTOMER AGREES TO PAY SUCH CHARGES AS ARE QUOTED BY US PRIOR TO DESPATCH AND ANY ADDITIONAL CHARGES IN RESPECT OF SECTION A TO F. TERMS OF PAYMENT BEING SETTLEMENT OF INVOICES FOURTEEN DAYS OF INVOICE DATE. PAYMENTS MADE AFTER FOURTEEN

DAYS WILL INCUR A LATE PAYMENT CHARGE OF £20 (UNLESS BY PRIOR AGREEMENT ALTERNATIVE ARRANGEMENTS HAVE BEEN MADE ) THE CUSTOMER ALSO AGREES TO PAY SUCH COSTS AS ARE INCURRED BY THE CARRIER OR ITS AGENTS IN RECOVERING OUTSTANDING PAYMENTS & STATUTORY INTEREST UPON THE WHOLE.

CARD PAYMENTS VIA PAYPAL:

PLEASE BE ASSURED THAT OUR PRIVACY POLICY CONCERNING YOUR CREDIT/DEBIT CARD DETAILS IS THAT THEY ARE NOT STORED ON ANY OF OUR HARDWARE OR PAPERWORK AND THAT THEY ARE USED ONLY AS PER YOUR PERMISSION AND INSTRUCTION.

PLEASE NOTE, IF YOU WISH TO RAISE A COMPLAINT REGARDING OUR COURIER SERVICE AND YOU HAVE PAID BY CARD THROUGH PAYPAL, PLEASE DO SO WITHIN 1 HOUR OF OUR COURIER COMPLETING DELIVERY.

IF YOU HAVE MADE A COURIER BOOKING BY CARD THROUGH PAYPAL, YOU  ARE ABLE TO CANCEL THIS SERVICE WITH 1 HOURS NOTICE BEFORE AGREED COLLECTION TIME AND YOU WILL BE OFFERED A REFUND IMMEDIATELY, BUT PLEASE NOTE, ONCE PAYMENT HAS BEEN TAKEN AND COURIER HAS BEEN ARRANGED YOU MAY NOT CANCEL WHEN THERE IS LESS THAN 60 MINUTES REMAINING FOR YOUR COLLECTION.

GENERAL:

G2X RESERVE THE RIGHT TO SUSPEND SERVICES OR AT ITS SOLE DISCRETION TO REFUSE ANY CONSIGNMENT OFFERED FOR DESPATCH WITHOUT HAVING TO GIVE A REASON FOR DOING SO.

G2X BEARS NO LIABILITY FOR LATE DELIVERIES DUE TO TRAFFIC DELAYS OR BREAKDOWNS.

THERE IS A £750 CREDIT THRESHOLD TO ANY ONE CUSTOMER / ACCOUNT (UNLESS PRIOR NOTIFICATION IS RECEIVED).

ALL SERVICES QUOTED ARE EXCLUDING VAT AT THE CURRENT RATE.

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